Terms

Last updated September 2026.

What Cuppa does

Cuppa follows up calls you miss on your business number. It asks the caller what they need and sends you the details on WhatsApp. Cuppa does not answer calls for you and does not speak to your customers on the phone.

Your number

You keep your own number and your phone rings as normal. You confirm that you are entitled to use the number you connect and that you are happy for Cuppa to send follow-up messages to people who call it.

Price and cancelling

Cuppa costs £20 a month. If you cancel before Cuppa has been activated, we'll refund your first payment in full. Once Cuppa is active, you can cancel at any time and cancellation takes effect at the end of your current billing period. We do not refund part-months.

Fair use

Cuppa is for genuine business use by one business. Do not use it to send marketing, to contact people who have not called you, or for anything unlawful. We may suspend an account that does.

What we can't promise

Cuppa depends on mobile networks and on WhatsApp, so we cannot guarantee that every message arrives or that the service is never interrupted. We are not liable for work you lose, and our liability is limited to the fees you have paid us in the previous three months.

Changes

If we change these terms or the price, we will tell you before it takes effect. If you are not happy with a change, you can cancel.

Which law applies

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them. Nothing here takes away any right you have that the law does not let us take away.