Privacy
Last updated September 2026.
Who we are
Cuppa is operated in England. We are the data controller for the information described here.
What we collect
From you: your name, business phone number, WhatsApp number and billing details. From your missed calls: the caller's number, the time of the call, and whatever the caller tells us about the job they need doing.
Why we hold it
To follow up your missed calls, to pass the details to you, to take payment and to provide support. We do not sell your data and we do not use your customers' details for our own marketing.
Who else sees it
Only the suppliers that make the service work: our messaging and telephony providers, WhatsApp, our payment provider and our hosting provider. Messages sent through WhatsApp are also subject to WhatsApp's own privacy terms.
How long we keep it
Job enquiries are kept while your account is open and for a short period afterwards so you can go back to them. Billing records are kept for as long as UK tax law requires. Ask us to delete your account and we will remove the rest.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. If you are not happy with how we have handled your data you can complain to the Information Commissioner's Office.
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