Questions, answered.

Cuppa catches the calls you miss. When you can't answer, the caller gets a text, tells Cuppa what they need, and you get one tidy enquiry card here in WhatsApp: name, number to tap-to-call, what they need, and when.

Yes. Your phone rings first, exactly as it does today.

Cuppa only picks up the calls you don't answer. Your number never changes and customers keep calling the same number they always have.

£20/month. No contract. Cancel any time from your WhatsApp chat with Cuppa.

No. You're charged £20 when you sign up, then monthly. If Cuppa can't be got working on your phone/network for technical reasons, the first payment is refunded and the subscription cancelled - you never pay for a service that never worked.

Text "cancel subscription" in your Cuppa chat. Or email support@haveacuppa.co.uk. Either way a real person picks it up and confirms it with you in the chat - there is no code to enter. If you cancel before your Cuppa number is activated, we refund your first payment in full. After that, Cuppa keeps working until the end of the paid month.

We'll message you on WhatsApp with a secure link to update your card. Cuppa keeps working for 7 days while you sort it.

Cuppa works on EE, O2, Vodafone, and Three, including their budget brands (giffgaff, VOXI, Smarty, etc.). Setup takes a couple of minutes and we test it on your own phone before you’re live.

One known exception: Vodafone Pay as you go only allows diverts to voicemail, so Vodafone PAYG customers need a Pay monthly plan first.

Worth knowing: some plans can charge for the forwarded part of a diverted call. Most UK plans don't, but check your network's terms to be sure.

Yes. The text they get includes a link that opens WhatsApp - that’s where they tell Cuppa what they need. It takes about a minute.

Yes - "pause" or "pause until Tuesday" in your Cuppa chat, and "resume" when you're back.

Text "test my setup" and we'll run the connection check again on your own phone.

They get answered too. A customer who rings at 9pm or on a Sunday still gets the text, still tells Cuppa what they need, and you wake up with new work waiting in your inbox - reply when your day starts, while your competitor is still asleep.

Yes - text "refer a mate" in your Cuppa chat and you'll get a link to pass on.

Your friend gets their first month free. Once they've paid for two months in a row, you get a free month too - it just comes off your next bill, and we'll message you in your Cuppa chat when it lands.

You can earn up to 12 free months in a year. Credit is for your own Cuppa bill only, not cash.

Email support@haveacuppa.co.uk and we will get back to you.