What
your customers see

No app, no account, nothing to install for your customers. Here’s the whole journey from their side.

1. They ring, you’re busy

Your phone rings as normal. You’re up a ladder, under a boiler, with a client - you miss it. A few seconds later their phone buzzes with a text naming your business: sorry we missed your call, what can we help with?

2. They reply on WhatsApp

The text’s link opens WhatsApp with the first message ready to go - one tap and they’re telling you what they need. They can also send a photo of the job, which lands on your card.

3. A few short questions

What they need, when, where, and the best number to call back - numbered, quick, written by a person. If they say everything in one message (“leak under kitchen sink, E17, today - Sarah”), they’re done in one message: Cuppa only asks what’s missing.

4. You get the enquiry card

Name, number to tap and call, what they need, when, and their postcode with a map link - one tidy card in your WhatsApp, usually a couple of minutes after they ring. You call back when it suits you, knowing exactly what you’re walking into.

Do it from your Cuppa chat

Want to see it for yourself? Run the test and reply like a customer would:

test my setup