Set up
your divert: Vodafone

Cuppa works by conditional divert: when you don’t answer (or you’re already on a call), the call passes to your Cuppa number and the caller gets a text-back in seconds. Your phone still rings first, exactly as it does today. Setting it up is three short codes - or a settings page on some networks. This page covers Vodafone and the networks that run on it: VOXI, Lebara, Asda Mobile and Talkmobile.

Steps for:

First: Pay monthly or Pay as you go?

On Vodafone Pay as you go, diverts only work to voicemail - that’s Vodafone’s rule, not ours, and it means Cuppa can’t work on PAYG. Moving to a Pay monthly SIM (from about £7 a month, no long contract needed) fixes it. VOXI, Lebara and Asda Mobile plans are fine.

1. Find your Cuppa number

It’s in your Cuppa chat. Not sure? Text status and it’s at the top.

2. Try the codes first

**61*CUPPANUMBER#

for calls you don’t answer, then

**67*CUPPANUMBER#

for when you’re already on a call, then

**62*CUPPANUMBER#

for when your phone is off or has no signal.

3. If a code doesn’t take

On Android, use the phone’s settings: Phone app > three-dots menu > Settings > Call forwarding. Set “When unanswered”, “When busy” and “When unreachable” to your Cuppa number.

On an iPhone, don’t use the Call Forwarding switch in Settings. On an iPhone it sends every call to Cuppa, so your phone would never ring. If a code doesn’t take, ask your network to set up “divert when unanswered, when busy and when unreachable” to your Cuppa number, or email support@haveacuppa.co.uk and we’ll help.

Switching it off

##002#

Cancels every divert; voicemail takes over again.

Do it from your Cuppa chat

Prove it end to end - ring your own number from a different mobile and let it ring out, or just text:

test my setup

Still stuck? Email support@haveacuppa.co.uk and a real person will pick it up.