Set up
your divert: EE

Cuppa works by conditional divert: when you don’t answer (or you’re already on a call), the call passes to your Cuppa number and the caller gets a text-back in seconds. Your phone still rings first, exactly as it does today. Setting it up is three short codes - or a settings page on some networks. This page covers EE and the networks that run on it: BT Mobile and Plusnet Mobile.

Steps for:

1. Find your Cuppa number

It’s in your Cuppa chat. Not sure? Text status and it’s at the top.

2. Try the codes first

In your phone’s dialler, paste and call (replace CUPPANUMBER with your Cuppa number):

**61*CUPPANUMBER#

for calls you don’t answer, then

**67*CUPPANUMBER#

for when you’re already on a call, then

**62*CUPPANUMBER#

for when your phone is off or has no signal.

3. If a code doesn’t take

Two other routes, both official EE:

Call 150 from your EE phone: option 1, then 2, then 4, then 1 to set a divert (option 2 at the end removes it).
Android phone settings - Phone app > three-dots menu > Settings > Call forwarding. Set “When unanswered”, “When busy” and “When unreachable” to your Cuppa number.

On an iPhone, don’t use the Call Forwarding switch in Settings - on an iPhone it sends every call to Cuppa, so your phone would never ring. Use 150 instead, or email support@haveacuppa.co.uk and we’ll help.

EE counts diverted calls against your plan’s call allowance - on a normal unlimited-minutes plan that means no extra charge.

Switching it off

##002#

Cancels every divert; voicemail takes over again.

Do it from your Cuppa chat

Prove it end to end - ring your own number from a different mobile and let it ring out, or just text:

test my setup