Cuppa bloghttps://www.haveacuppa.co.uk/blog/ Notes from Cuppa: missed calls, customer chats, and running a business in the UK. What a missed call actually costs a small business (with honest maths)https://www.haveacuppa.co.uk/blog/what-a-missed-call-costs/https://www.haveacuppa.co.uk/blog/what-a-missed-call-costs/Thu, 10 Sep 2026 09:00:00 GMTEveryone quotes scary numbers about missed calls. Here is what the research really says, where the numbers come from, and how to work out your own figure in five minutes. Nobody leaves voicemail any more. Here is what your callers do instead.https://www.haveacuppa.co.uk/blog/nobody-leaves-voicemail-any-more/https://www.haveacuppa.co.uk/blog/nobody-leaves-voicemail-any-more/Thu, 10 Sep 2026 09:00:00 GMTVoicemail feels like a safety net, but the numbers say it captures about 8% of your leads. Here is what actually happens when a caller hears the beep. How to send missed calls to another number on EE, O2, Vodafone and Threehttps://www.haveacuppa.co.uk/blog/divert-missed-calls-uk-networks/https://www.haveacuppa.co.uk/blog/divert-missed-calls-uk-networks/Thu, 10 Sep 2026 09:00:00 GMTCall diversion lets your missed calls ring somewhere else - a partner, a service, a second phone. Here is how to set it up on each UK network, including the iPhone gotcha.